“Our Ha Long Bay cruise was absolutely magical. The guide knew all the best spots and the food on board was incredible. This was the highlight of our 2-week Asia trip!”
Get in Touch
Have a question about our tours or services? We would love to hear from you. Reach out and we will get back to you within 24 hours.
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Quick Contact
Office Hours
- Monday - Friday
- 8:00 AM - 8:00 PM
- Saturday
- 9:00 AM - 6:00 PM
- Sunday
- 10:00 AM - 4:00 PM
All times are in Vietnam time (GMT+7). WhatsApp messages are monitored 24/7 for urgent requests.
Fast Response
We typically respond within 2-4 hours during office hours, and within 24 hours on weekends.
Reviews
Over 2,000 happy reviews
“From airport fast track to daily tours, everything was perfectly organized. The team responded to our WhatsApp messages within minutes, even late at night.”
“We customized our 9-day package and added a cooking class in Hoi An. Best decision ever! The local guides made us feel like we were traveling with friends.”
“The Sapa trek with a Hmong guide was unforgettable. Lunch in a local home is the memory I think about most. This trip taught me what slow travel actually feels like.”
“I have done food tours in 12 countries. This was the most authentic and the guide was hilarious. Seven stops, zero tourist traps, every bite excellent.”
“5 days across Da Nang, Hoi An, and Hue - every transfer on time, every hotel hand-picked, every meal thoughtful. I will book through Vietnam Xin Chào for my next trip too.”
FAQ
Common questions
Most nationalities need a visa. US, UK, EU, Australian and Canadian passport holders can apply for an e-visa online or request a visa-on-arrival letter. We handle both - see our Visa Services page for details.
Vietnam stretches over 1,600 km, so weather varies. Northern Vietnam (Hanoi, Sapa, Ha Long) is best Mar-May and Sep-Nov. Central Vietnam (Hue, Hoi An, Da Nang) is driest Feb-Aug. Southern Vietnam (HCMC, Mekong) is hot year-round with a dry season Nov-Apr.
Daily tours are capped at 10-20 travellers. Package tours at 12. Many trips can also be upgraded to private departures for just 2-4 people.
Absolutely. Roughly half of our bookings are private or customised. Tell us your dream dates, pace, and interests, and we'll design a journey just for you or your group.
We accept bank transfer (USD or VND), credit card (Visa/Mastercard), and WhatsApp-initiated PayPal. A 20% deposit secures your booking; the balance is due 14 days before your trip starts.
Full refund 30+ days before departure. 50% refund 14-30 days. No refund under 14 days. For weather-related cancellations (typhoon, severe flooding), we reschedule at no charge or refund fully.
Yes - please tell us at booking. We accommodate vegetarian, vegan, gluten-free, kosher, halal, and all major allergies. Vietnam is friendly to most diets.
Once you book, you are added to a dedicated WhatsApp thread with your trip coordinator. We typically respond within 10 minutes during office hours and within 2 hours overnight. For on-trip emergencies, our 24/7 line is always live.
Ready to explore Vietnam?
Let us plan your perfect Vietnam trip. Tell us your dates and interests, and we will create a personalized itinerary just for you.